Consultation: Request for information or questions regarding a product or service from the ESF.
Claim:Disagreement related to products or services. Order additional extra Service or the nature of the product requirement.
order: Additional service or additional requirement to nature
of the product.
suggestion:Recommendation to improve our customers to be taken into consideration.
Complaint: Disagreement not related to products or services or discomfort or dissatisfaction with public attention.
Minor: Enter the agent or representative data and placed in the message data with minor explaining your complaint or request.
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